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Chat Transfer

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Moderator: Ace

Chat Transfer

Postby bluewebhost » Fri Apr 24, 2009 2:50 pm

Hi,

It would be perfect if there was the option to transfer the chat to a different agent.
So an agent can see the list of other agents signed in and they can click on transfer in the chat window and choose which one of the other agents that are online and transfer the chat to them.

Would this be possible?

Thanks,

Tom
bluewebhost
 
Posts: 1
Joined: Fri Apr 24, 2009 2:47 pm

Re: Chat Transfer

Postby finnerik » Wed Dec 02, 2009 6:30 am

I also would like a chat transfer! It would be nice if we could answer a client, and then send the started chat to the person who has that specific area of expertise if the initial agent can`t answer the question...
finnerik
 
Posts: 1
Joined: Wed Dec 02, 2009 6:23 am

Re: Chat Transfer

Postby Agent Q » Mon Dec 14, 2009 9:35 pm

ditto, an important feature ..
Agent Q
 
Posts: 3
Joined: Thu Dec 10, 2009 4:25 pm

Re: Chat Transfer

Postby liveadmin » Sat Feb 20, 2010 7:03 am

Chat transfer implemented on 1.3.0. Available to both hosted and StandAlone versions.

Farhad
liveadmin
 
Posts: 101
Joined: Sat Feb 28, 2009 8:30 pm

Re: Chat Transfer

Postby marky9mark » Mon Sep 05, 2011 2:29 am

how about chat transfer in liveadmint lite version? please include it in this version. thank you
marky9mark
 
Posts: 1
Joined: Mon Sep 05, 2011 2:27 am

Re: Chat Transfer

Postby Ace » Thu Feb 16, 2012 11:50 am

wjames811 wrote:But for me the the latest chat transfer is not working?

you need to give more details for assistance
Ace
 
Posts: 128
Joined: Sun Dec 27, 2009 3:05 pm
Location: USA


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